Terms of use

1. General terms and how the marketplace works

You buy directly from the maker: the contract of sale is between you and the maker. We handle the order and the payment.

Ei Muovia! is a marketplace operated by Luonnollisesti Natural Oy (Business ID 3658021-1, tuki@eimuovia.fi). The products are made, packed and shipped by independent Finnish makers. The marketplace handles orders and payments and serves the customer throughout the order.

The actual seller is the maker of the product. The contract of sale is concluded between the customer and the maker of the product, and the maker is responsible for the product, its delivery and liability for defects. The seller's official name and Business ID are shown at checkout before payment and in the order confirmation. Luonnollisesti Natural Oy acts as the operator of the marketplace and as an intermediary for orders and payments on the seller's behalf, and is not the seller of the products. Only companies and sole traders with a Finnish Business ID sell on the marketplace; private individuals cannot sell, so the Finnish Consumer Protection Act applies to all purchases.

These terms apply to consumer customers in Finland. By placing an order you accept these terms.

2. Ordering and formation of the contract

An order is binding once payment has been approved and you receive an order confirmation by email. Check the details in the confirmation and report any errors immediately.

We may cancel an order if the product is out of stock or the price contains an obvious error. In that case we refund the amount paid in full.

3. Prices

Product prices are shown in euros as final consumer prices and include applicable VAT. No VAT is added to the product price at checkout. Shipping fees and any discounts are shown before payment.

4. Delivery

Delivery prices are calculated per maker using gross product totals.

• We deliver to Finland only. Products ship directly from the makers, so an order may arrive in several parcels.

Products before discounts of at least 80.00 €: free delivery from each maker whose products exceed 40.00 €. Other makers' parcels cost 2.50 € each, with no base fee. Below the threshold: €6.90 + €2.50 per additional maker. A free-delivery code waives all parcels.

• Delivery usually takes 2–5 working days. The time for made-to-order products is stated on the product page.
• For an uncollected parcel we may charge the actual return and handling costs.

More information: Delivery.

5. Payment, gift cards and discount codes

Payment methods are card, MobilePay, Apple Pay and Google Pay. Payments are processed by Stripe.

• A gift card can be used for products and delivery. It cannot be exchanged for cash, and its validity period is shown on the gift card.
• One discount code and one gift card may be used per order. The discount is applied before the gift card.
• Campaign codes may have their own terms, which are stated with the campaign.

Sisäpiiri points. A signed-in customer earns 1 point for every euro paid for ✦-marked Partner products (after discounts), and 25 points for a review of at least 40 characters, published by our team, of a product they have bought and received (at most 30 review rewards per 30 days and one per product). 100 points = €2.00.

• Purchase points are confirmed 21 days after the order. A cancelled or refunded order voids its points; points used on a cancelled order are returned.
• Points can be used at least 50 at a time and for up to 30% of the product price. Points cannot be exchanged for cash or transferred to another person.
• We may void points obtained through abuse, fake reviews or multiple accounts. The programme and its terms may be changed with advance notice.

6. 14-day right of withdrawal and returns

You can return an unused product within 14 days of its arrival.

• The right of withdrawal under the Consumer Protection Act is 14 days from receipt of the product.
• Returns are sent directly to the maker according to the instructions you receive. The customer pays the return postage unless the product is defective.
• We refund the product price and the original delivery fee within 14 days of the return arriving.
• The right of withdrawal does not apply to made-to-measure products or to opened products sealed for hygiene reasons. Any exception is stated on the product page.

Instructions: Returns.

7. Defective products and complaints

If a product is defective or damaged, let us know within a reasonable time at tuki@eimuovia.fi and attach a photo. We will resolve the matter with the maker and repair, replace or refund the product in accordance with the Consumer Protection Act. Returning a defective product is free of charge.

In handmade products, small variations in colour, pattern and shape are characteristics of natural materials, not defects.

8. Customer account and reviews

Keep your login details to yourself. Reviews must be based on your own experience and must not be offensive; we may remove inappropriate content. The images and texts on the site belong to Ei Muovia! or the makers and may not be used commercially without permission.

9. Limitation of liability and force majeure

We are not liable for delays caused by circumstances beyond our control, such as strikes, natural events or disruptions at carriers. This does not limit the consumer's statutory rights.

10. Governing law and dispute resolution

Finnish law applies to the contract. We aim to resolve any disagreement with you first. You may also take the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi) or use the EU online dispute resolution platform (ec.europa.eu/consumers/odr). Before doing so, contact consumer advisory services (kkv.fi).

11. Changes to the terms

We may update these terms. An order is governed by the terms in force at the time it was placed.