Returns

We hope every product finds a lasting place in your everyday life. If it doesn't, returning it is easy.

Return period

• 14-day right of return under the Finnish Consumer Protection Act, starting from when you receive the product.
• Notify us of the return within 14 days and send the product back within 14 days of notifying us.
• The returned product must be unused and in saleable condition. You may examine the product as you would in a shop.

How to return

1. Notify customer service, or reply to your order confirmation. Include your order number (e.g. EM-XXXXXX).
2. You'll receive return instructions and a return address – products are returned directly to the maker.
3. Pack the product carefully, preferably in its original packaging, and drop it off at your nearest pickup point.

Return costs

The customer pays the return postage (Posti parcel return from €7.90). Returning a faulty or damaged product is always free – in that case, contact us before returning and we'll send you a return code.

Refunds

We refund the product price and the original delivery fee to the same payment method within 14 days of the return reaching the maker. Depending on your bank, it may take 3–5 working days for the refund to appear on your card or account.

Exchanges

We don't do direct exchanges: return the product and place a new order for the item you want.

Exceptions to the right of return

• Products made to measure or personally customised.
• Products sealed for hygiene reasons (e.g. toothbrushes, cosmetics) whose seal has been broken.

Any exception is always shown on the product page before purchase.

Cancelling before dispatch

You can change the delivery address on the My account page until the order has gone into processing. If you want to cancel the whole order before dispatch, contact customer service as soon as possible.