Customer service
Delivery
For now we deliver within Finland only. Products ship directly from the makers: one parcel per maker, and parcels may arrive at different times.
Delivery prices
Products before discounts of at least 80.00 €: free delivery from each maker whose products exceed 40.00 €. Other makers' parcels cost 2.50 € each, with no base fee. Below the threshold: €6.90 + €2.50 per additional maker. A free-delivery code waives all parcels.
Delivery methods and times
- Posti parcel locker or pickup point – usually 2–5 working days from ordering.
- Matkahuolto pickup point – usually 2–5 working days from ordering.
- Home delivery for large items – arranged separately, 3–7 working days.
Handmade and made-to-order products may need a longer making time. The estimated delivery time is always shown on the product page under Delivery information.
Delivery address and changing it
You enter the delivery address at checkout and can save it to your account for future orders. After ordering, you can change the address in the order history on the My account page as long as the order status is Paid. Once the maker has started processing the order, the address can only be changed by contacting customer service.
Tracking
You'll receive a tracking code by email once the parcel has been dispatched. You can always see the order status (Paid → Processing → Shipped → Delivered) on the My account page.
Packaging
Parcels are packed without plastic: we use recycled cardboard, paper and paper tape. We require the same of our makers – if a product's protection needs an exception, this is stated on the product page.
