How we work
Responsibility
We don't promise to save the world. We promise to choose products carefully, pack them without plastic and be open about how we work – including where we still have work to do.
Materials
- Products are made from natural materials: wood, glass, metal, ceramics, linen, cotton and wool.
- Synthetic fibres and plastics are not used as a product's main material.
- Materials and origin are stated on every product page.
Durability and repairability
- We favour items that last for years and can be serviced, repaired or oiled.
- At the end of its life, the product can be composted or recycled.
Packing without plastic
- Parcels are packed in cardboard, paper and paper tape.
- No bubble wrap, air pillows or plastic bags – the same rule applies to every maker.
- If a product exceptionally needs other protection, this is stated on the product page.
Fair treatment of makers
- No joining or monthly fees – just a 15% commission on sales.
- The delivery fee paid by the customer goes to the makers in full, with no commission.
- No commission is charged on delivery fees, and the marketplace does not contribute to delivery costs.
- Payouts are made every Monday.
Shipping
- Products ship straight from the maker to you, with no intermediate warehouses.
- We favour pickup points and parcel lockers, where deliveries travel together.
Where we still have work to do
- Some components, such as pump bottles, seals and fastenings, don't always have a plastic-free alternative yet. We state this in the product details.
- Shipping creates emissions that we don't yet measure per order.
- Material details are based on what makers tell us. We check them during the application and correct any errors straight away.
Spotted something that doesn't add up?
Let us know at tuki@eimuovia.fi. We read every message.